Refund & Returns Policy

We want you to be happy with your purchase. This policy explains returns, refunds, exchanges and consumer rights (including Australian Consumer Law obligations).

Under the ACL, consumers are entitled to remedies for goods that are faulty, not fit for purpose or don’t match description. For a major failure you may be entitled to a refund or replacement. These rights are in addition to our own return options.

• We accept change-of-mind returns within 30 days of delivery for most items if the product is unused, in original condition and with original packaging.

• Change-of-mind returns are at your cost unless otherwise stated in a promotion.

• Some items (e.g., personalised goods, hygiene items) may not be eligible for change-of-mind returns — see exclusions below.

• If your product is faulty, please contact support@skimguard.com with order details and photos. We’ll assess the issue.

• Warranty terms:

• 5-year warranty for eField products: Global Protect Card, A-Lock.

• 12-month warranty for tech products: Travel Traka, Passport Traka, Key Guard, Personal Alarm, Travel Pod, Passport Sleeve.

• For valid warranty claims we will repair or replace the item, or offer a refund in line with ACL rights and operational feasibility.

1. Email info@sosimplesolutions.com.au with your order number, reason for return and photos (if faulty).

2. We’ll provide return instructions and an RMA (return authorisation) if required.

3. Pack the item securely and ship it to our returns address (we’ll provide details).

4. Once received and inspected, we’ll process your refund, replacement or repair.

• Refunds to credit/debit cards can take 3–10 business days depending on your bank.

• Refunds for Afterpay purchases are processed to the provider — the refund timing and process follow Afterpay’s policy; please check your Afterpay account for final settlement details.

• We’ll notify you once a refund or replacement is processed.

We can exchange items subject to stock availability. Contact us to arrange an exchange.

If a fault is disputed, we may request a return for inspection. We aim to resolve disputes fairly and quickly.

Items that are not eligible for change-of-mind returns may include (but are not limited to):

• Personalised items.

• Hygiene-sensitive products (where applicable).

• Items returned after 30 days for change of mind.

• If the product is faulty, we will cover return shipping and the cost of the replacement.

• For change-of-mind returns, return postage is typically at your cost unless a promotion states otherwise.

info@sosimplesolutions.com.au