Privacy Policy

Skimguard (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, disclose and store personal information when you visit our website, place an order, contact support, or otherwise interact with us.

We operate in Australia — this policy is written with Australian privacy rules in mind. If you live outside Australia, we also include notes on international transfers and your rights.

We may collect:

• Identity & contact info: name, email, postal address, phone number.

• Order & payment info: payment details (we do not store full card numbers), billing & delivery address, order history.

• Device & usage data: IP address, browser, device type, pages visited, referrer, analytics.

• Support & communications: messages you send us, call recordings if you consent.

• Optional: marketing preferences, newsletter sign-up.

How we collect it

• Directly from you (orders, account, contact forms).

• Automatically (cookies, analytics).

• From third parties where needed (payment processors, courier services).

We use data to:

• Process and fulfil orders and refunds.

• Provide customer service and support.

• Manage payments and prevent fraud.

• Improve our website, products, and services.

• Send marketing if you consent (you can unsubscribe at any time).

• Comply with legal obligations.

We do not store full credit/debit card numbers. Payment processing is handled by our secure payment partners (e.g., Stripe/PayPal/Afterpay). If you choose Afterpay or other instalment services, refunds and disputes will be handled in line with the provider’s rules — we will include instructions in our Refunds & Returns policy.

We use cookies for essential site function, analytics, and (with consent) marketing. You can manage cookie preferences via your browser and our cookie controls.

We may share personal info with:

• Payment processors (for payments).

• Couriers and logistics partners (for delivery).

• Customer support and fraud prevention providers.

• Legal or regulatory bodies if required.

If we transfer data overseas (e.g., payment or cloud providers), we’ll ensure appropriate safeguards are in place.

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal info. Contact us at the details below to exercise your rights.

We use reasonable technical and organisational measures to protect personal data. We retain your info for as long as needed for our business purposes and legal obligations (orders and warranty records are kept longer for support reasons).

Our site is not directed at children under 16. If you believe we hold information about a child, contact us and we’ll take steps to remove it.

For privacy enquiries or to exercise your rights, contact:

info@sosimplesolutions.com.au.

If needed, you can contact our Privacy Officer at the postal address in the sites contact page.